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News, 25. March 2015

Service Oriented Infrastructure

Saga and IBM conference dedicated to the management of complex IT and business processes.

In the newly opened Radisson Blu hotel in Belgrade, Saga with IBM’s support, organized a conference on service oriented infrastructure. Considering that this is a very actual topic and that the lecturers were eminent experts from IBM, conference triggered a great interest among Saga’s clients and business partners.

Aleksandar Djordjevic, Director of BD - Technology Solutions from Saga, welcomed the guests and gave the first presentation „The little dictionary of BPM and service management“. The conclusion of his presentation was that the optimization of business processes increases revenue and customers satisfaction, and affects the growth of business services. Branko Tadic, IBM, noted that the consolidated management of IT services is required in the new economic environment, and that it is a response to the growing challenges of service management in the present and future.

Goran Slijepcevic from IBM dealt with the theme of the basics for business processes modeling, where he showed the ways for possible maximum utilization of existing IT equipment in the company. Alexander Madzhirov, also from IBM, referred on the management and business processes optimization, while the conference was closed by Edita Jakupi, Head of IT Service Desk, Unicredit Bank Serbia, who conveyed experience of service management implementation at her bank.

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