Successful Projects
As a demanding user, Arena Sport TV used virtualization and modern IT services to completely utilize its IT infrastructure that can be easily expanded as needs rise. More info...
Modern Contact Center Enables Elektrodistribucija Beograd to Reduce Cost and Introduce Workflow AutomationSaga's solution implemented for EDB is based on a modular platform, where each module brings specific contact center functionalities. Installed modules are dedicated to processing VoIP traffic, receiving fax and voice messages, automated incoming call distribution, automated campaign calls, call recording, as well as integration with agent applications and other back office systems at EDB. More info...
Document Management System for Montenegro Official Gazette
Considering that Montenegro has to harmonize it's legislation with the European Union legislation, and that there are demands from companies and citizens regarding better quality of services in legislative information field, the Law on Regulations and Other Acts Publication obliged Public Institution Montenegro Official Gazette to enable electronic publication of the Official Gazette, to create its own database, and to become the bearer of legislative information system of Montenegro and one of its main service providers. More info...
TV signal digitalization in Serbia
The Serbian government adopted in July 2009 the Strategy for the transition from analogue to digital radio and television programs in the Republic of Serbia. DVB-T2 and MPEG-4 ver.10 (H.264/AVC) were chosen as standards with the strategy for broadcasting of digital terrestrial TV signal and video signal compression. On the locations across Serbia, IP and video equipment, equipment for broadcasting of digital signal and equipment for connecting these locations have been installed (microwave links). More info...
New contact center helps “Novi Sad” Health Center to increase number of appointments
Main purpose of the implemented Contact Center is to make appointments scheduling easier, and to reduce patients' waiting time. Using the priority system, patients that have higher priority are called-in before those that have lower priority, and can wait a bit longer. The operators can give initial triage (direct patients to adequate departments) and give information on doctors' work schedule. In case a patient, besides appointment scheduling, needs additional medical consultation the operator can redirect the call to the requested physician, or medical technician. More info...
Monitoring the IP Communications System in EPSThe existing telephone system in Electric Power Industry of Serbia (EPS) was replaced with a new, IP based system. Network Management System (NMS) monitors the whole system that currently connects more than 1,500 devices (IP phones, network appliances, phone switchboards and call managers), and can be expanded and improved in the future. More info...
Mission-critical system migration in Telekom Srbija
Telecom Information System (TIS) contains a complete database of fixed telephony users in Serbia. Migration of TIS to a new hardware and software platform was therefore a very delicate project, as it was a true example of successful coordination and cooperation between several companies. More info...
Regional Contact Centres for Hypo Alpe Adria
With the project of Saga’s “Agent Application,” "CC Expert" and Contact Centre implementation, as well as their integration with CRM, Hypo Alpe-Adria-Bank made it possible that agents and supervisors in the contact centre in three countries (Croatia, Serbia and Bosnia and Herzegovina) get the necessary reports in one place and in real time together with the merged profiles of each client. More info...