Digital Security

01

Overview

The digitization of products, processes and services create unprecedented business opportunities. Whereas it increases performance, digitization also brings a new array of threats. Preventing a cyber attack is among the greatest challenges of the digital age. Foolproof your government agency or your private enterprise and minimize the destructive consequences of data theft, cybercrime and hacktivism. 

Saga provides security services to protect our customers’ digital business model and digital infrastructure. Our portfolio cover all aspects of a company’s digital security, including: backup and recovery, archiving, compliance, business continuity, high-availability solutions, detection of vulnerabilities, threats and attacks prevention and detection and emergency response.

02

Business Value

Investments in digital security minimize the risks of internal and external hacking, ensuring business continuity and protecting your brand from reputation damage.

03

Benefits

Our digital security tools enables companies to proactively protect their networks from unauthorized access and malicious attacks. They also ensure minimal system downtime and fast business recovery in the case of a security incident. Gain the trust of your customers by complying to security standards and implementing best practices in digital security with our aid.

04

Partners

IBM, Fortinet, FireEye and Symantec are among our trustworthy partners in digital security.

Saga SOC (Security Operations Center) is a flexible outsourcing IT security service. IT security or Cyber security nowadays is not only one of the functions of IT operations, but the key element important for the entire company’s business. In addition, threats and challenges in this area are becoming more complex and require constant “awareness” and ongoing investment in the form of human and technical resources. Outsourcing IT security service could represent an optimal response to these challenges, reducing business risks while reducing both capital and operational investments.

Why is IT Security/Cybersecurity Important?

What changes digital transformation and the digital economy have brought us can be described in a few examples - the largest bookseller, Amazon, does not have bookshelves, the largest retail chain in the world, Aliexpress, does not have an inventory, the largest taxi company, Uber, does not own any vehicle, and the largest provider of accommodation, Airbnb, does not have one single bed in its possession.

In industrial economy our resources are primarily physically tangible, while in digital economy, our most important (and sometimes the only) resource is information. Because of its nature, we have to keep the information in digital format and to store it on IT platforms. In digital world, our most important resources can be made available to the whole world, without physical or territorial limitations. It also means that they can be easy object of an attack, even the larger number of attacks at the same time.

It is estimated that the Cyber-crime is “more valuable” and “more profitable” than illegal narcotics. The additional difficulty presents the fact that data can always have a value ie. it can always be valorized. In addition to the stolen credit card numbers, which have their market price, any personal data can be used, which is evidenced with frequent Ransomware attacks (software/virus/malware that encodes/encrypts the data on PC, with the offered price for its unlocking).

 

Why SOC?

A few years ago, security in IT was mostly reduced to firewall and antivirus solutions. This was (partially) enough as there was less exposed information, cyber-crime market was underdeveloped, threats were less sophisticated. This is best evidenced by the fact that in the last two years a larger number of different types of malware/virus have been detected than in the previous 10 years combined. In response to today's threats and challenges, firewalls and antivirus solutions are no longer sufficient. Constant changes and new challenges require not only large investments in human and technical resources, but also constant monitoring and adjusting the same. For these reasons, the capital and operating costs of IT security are becoming larger and larger and more difficult to fit into the available budgets. SOC, as a partial or complete security outsourcing, may represent an optimal, efficient and cost effective approach in response to these challenges.

BENEFITS OF USING SOC:

  • Dedicated security experts - one of the most important benefits is a dedicated security team of experts. Larger companies may have dedicated teams and expertise in this area, but in this case Saga SOC team may represent an effective supplement to the internal team in areas that internal teams can not cover. SOC’s expert team is working with several companies and is cooperating with many institutions concerning IT security and thus their broad experience may represent a significant advantage.
  • Lower costs and scalability - Saga SOC offers 24/7 monitoring and mitigation of incidents. Within most companies there is no dedicated SOC, with a team that is able to work in three shifts. While internal approach requires continuous 24/7 monitoring, Saga SOC provides 24/7 monitoring without the need for expansion of internal teams. This approach is also scalable, infrastructure and processes are provided from the start as part of the services, and resources are adapted to the needs and growth without need for additional capital investment.
  • Awareness and focus - Experience gained in a larger customer data base provides a much wider view than internal resources have. Similar or even the same threats can occur at more customers’ and thus acquired specific experience can be applied for faster and more efficient detection and remediation (repair) thereof. IT and security solutions in companies often represent isolated islands both in terms of technical integration and of jurisdiction of the various teams and individuals. Saga SOC is able to monitor the entire IT system with efficient correlation of events into really recognized incidents, on the basis of which the next steps can be taken.

 

What Do You Get From Saga SOC?

Basic operating step in increasing the security of the system (and thus reducing the risk in business) is achievement of high level visibility of the entire system. Visibility is the key factor in all stages of a potential attacks/incidents - prevention, detection and response i.e. mitigation. Achieving visibility is not an easy task - it is not merely monitoring of all parts of the system, but filtering, correlation and focusing on true incidents, which is a continuous “search for a needle in a haystack.” The high degree of visibility is achieved by appropriate technical solutions (e.g. SIEM) and expertise - knowledge of the possible threats, deep knowledge of various IT technologies and solutions that are in the user's environment.

Each organization is different and has its own peculiarities, and the service is adapted to that particular environment and specificities. We are able to track the systems which are composed of solutions from different manufacturers (applications, databases, servers, computers, telephones, networks and security devices). Prior to the implementation phase, our team actively works with the customer to analyze requirements and the overall system.

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Saga's Managed Network Operation Center (mNOC) is a cloud solution for monitoring customers’ networks with immediate response to alarms and problems that can appear in it.

mNOC benefits for customers

SERVICE – FAULT MANAGEMENT

  • By using mNOC fault management service, you are provided with the high availability of your IT infrastructure and faster troubleshooting when a problem occurs. This service provides a detailed insight into the operating state of your IT infrastructure, so it is less prone to errors. From the financial point of view, risks and costs of degraded or interrupted functioning of the IT infrastructure are reduced;
  • Specially trained mNOC engineers supervise your network 24 hours, 7 days a week, 365 days a year. Thanks to the use of different professional tools, fault management is performed in real time. Using special diagnostic procedures, problems are identified and necessary measures are initiated to resolve them;
    After recognizing the mistakes, we make coordinated remote isolation of fault and we can also coordinate communication with the manufacturer of the equipment where the fault appeared;
  • All incidents are logged in the event management system that is part of a secure Internet portal from which you will receive weekly and monthly reports. Thanks to the trend analysis reports, you will have an insight into the periodic development of your IT infrastructure;
  • Proactive monitoring ensures prevention of the greatest number of potential errors in the IT infrastructure, before they appear. Thanks to specialized tools for the diagnostics and management, mNOC engineers can quickly and accurately determine the exact source of the problem. Detection and observation of faults in the IT infrastructure at an early stage ensures its timely remediation;

SERVICE – PERFORMANCE MANAGEMENT

  • mNOC Performance Management Service increases the productivity of the internal IT department and lowers capital and operational costs. It actively monitors the set forth parameters that are responsible for the optimal operation of the infrastructure.
  • Defining and monitoring limits of certain performances can detect potential problems in the IT infrastructure at an early stage before they start affecting users. Regular data analysis of collected data by mNOC engineers ensures timely identification of weaknesses in the system, an unusual deviation from normal operational functioning and bottlenecks in the system, as well as proper sizing of WAN connections;
  • The content of the reports provides valuable long-term statistics and proper projection of the future system load. This ensures optimal process of planning and budgeting:

 

 

NOTE:

A prerequisite for “Performance management”service is the use of“Fault management” service.

 

INTEGRATED FAULT AND PERFORMANCE MANAGEMENT SERVICE

  • The integration of Fault and Performance Management and root cause analysis gives us, in efficient way, the insight into the consolidated service status and service performances ranging from the availability of a particular device, to the performance of the system;
  • Automated root-cause analysis will indicate the system or device that is the source of the problem, as well as what in the system is affected by this issue. This is achieved by monitoring the individual system performances, as well as tracking errors of individual parts of the system;

Detailed online analysis of the functions from various aspects is presented in different types of charts;

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